Privacy Policy
Effective Date: 30th of June 2024
At DMV Telecom Ltd, trading as Landline Cloud, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data. By using our services, you agree to the terms of this policy.
1. Contact Details
DMV Telecom Ltd
35 Ladycross Road
Hythe, Southampton
SO45 3JW
Email: support@landlinecloud.co.uk
2. Types of Personal Data We Collect
We may collect and process the following data about you:
- Personal Information: Email addresses, phone numbers, first and last names, and addresses.
- Payment Information: We use Stripe for payment processing and do not store your card details. We utilise Stripe’s subscription API for transaction handling.
- Usage Information: Data about your interactions with our services, such as call logs and account activity.
3. Sources of Personal Data
We collect data directly from you when you:
- Register for our services.
- Communicate with us via email, phone, or other channels.
- Use our services.
4. Purpose and Use of Your Information
We use the information we collect to:
- Provide and manage our services.
- Process transactions and manage subscriptions via Stripe.
- Communicate with you, including sending a one-off email for abandoned cart customers.
- Send marketing material about new features and updates to Landline Cloud, based on legitimate interest.
- Comply with legal obligations and respond to lawful requests, including from law enforcement agencies.
5. Lawful Basis and Legitimate Interests
Our lawful bases for processing your personal data include:
- Contractual necessity: To perform our contract with you and provide our services.
- Legitimate interests: To send you information about new features and updates to our services.
- Legal obligation: To comply with legal requirements, including responding to lawful requests from law enforcement agencies.
6. Data Sharing
We do not share your personal information with third parties, except:
- With service providers who assist us in operating our services (e.g., Stripe for payment processing).
- If required by law or in response to a valid legal request, such as a subpoena or court order.
- To protect the rights, property, or safety of DMV Telecom Ltd, our customers, or others.
7. Data Retention and Deletion
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Upon request, and when your account is closed, we will delete your data.
8. Security
We store your data digitally and take appropriate measures to protect it against unauthorised access, loss, or misuse. When disposing of digital storage media, we ensure that data is securely wiped or the drives are physically destroyed.
9. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to Access: You can request a copy of the data we hold about you.
- Right to Rectification: You can request that we correct any inaccuracies in your data.
- Right to Erasure: You can request that we delete your data when your account is closed.
- Right to Restrict Processing: You can request that we limit the processing of your data under certain circumstances.
- Right to Data Portability: You can request that we transfer your data to another organisation or to you.
- Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.
10. Complaints
If you have any concerns about the way we are handling your data, you can contact us using the details provided above. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
11. Cookie Policy
We only use essential cookies necessary for the operation of our website and services. These cookies do not track or collect data for advertising purposes.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.